Support
RoboHub Customer & Sales Support
Get dedicated support for your RoboHub robot, or request a paid support consultation for a robot purchased elsewhere.
Bought from RoboHub
Get help with a robot you've purchased from us.
- Speak to a specialist who knows your exact robot model
- Your order, warranty and setup details pulled up instantly
- Skip the basics — go straight to fixing the issue
Bought somewhere else
Still get expert support, no matter where it came from.
- Our specialists support most major robot brands and models
- Diagnostics, troubleshooting and setup help, on request
- Pay-as-you-go support — no prior purchase required
Support Services & Benefits
RoboHub stays engaged after your robot is delivered, so you have a team to turn to as questions or issues come up, not just at the point of sale.
We provide maintenance and servicing for the robots we sell, with terms agreed at the time of purchase, so you know exactly what's covered before you buy.
Every purchase includes onboarding, training videos, and documentation, helping your team operate the robot confidently from day one.
RoboHub customers get access to genuine spare parts and repair services, keeping your robot running with minimal downtime.
Our team helps you plan the next phase of your deployment — new use cases, added capability, or scaling to more units — as your needs grow.
Already own a robot and need help? Our engineers can review, troubleshoot, and support most commercial robots regardless of where you bought them, for a transparent service fee.
What We Cover
Our Support Services
Everything your robot needs, from first setup to everyday troubleshooting.
Setup & Mapping
Remote guidance to configure your robot and map up to 20 navigation points for your space.
Hardware Troubleshooting
Diagnostics and repair guidance when something isn't working the way it should.
Software & Firmware Updates
Keep your robot running on the latest stable software, with update support when needed.
Warranty & Spare Parts
Warranty claims handled directly, with access to genuine replacement parts when required.
Remote Staff Training
Walkthroughs for your team on day-to-day operation, so everyone knows how to use it confidently.
Ongoing Maintenance
Scheduled check-ins to catch small issues before they turn into downtime.